Most training providers make training materials available during the course and do not use specific pre-study materials. Among the materials provided are often books about ITIL®, like the books about Service Support and Service Delivery.
If you are planning to study IT Service Management, based on ITIL®, buying and reading the books on Service Support and Service Delivery is a good starting point. To prepare for the Foundation in IT Service Management examination there is an excellent overview of the issues in the itSMF book 'IT Service Management, an introduction'. Other books, like the 'Guide to IT Service Management' contain interesting chapters on subjects in the field and experiences of practitioners.
The Accredited Examination Center (AEC) that organized your EXIN examination will provide you with a result paper and, if you passed, an official EXIN certificate. The AEC will be provided with the results and certificates by EXIN.
You will receive your pin with your certificate, as has been the tradition for years when passing an ITIL® exam. If you did not receive your green (ITIL® V2 Foundation), blue (ITIL® V2 Practitioner), red (ITIL® V2 Service Manager) pin, or an ITIL® V3 pin, you can order one by sending an e-mail to service@exin-exams.com with your name, address, examination date and candidate number. For other questions about ITIL® V3, please see the special ITIL® V3 FAQ section below.ITIL® V2 ITIL® V3
Starting in December 2008, EXIN will be able to provide you with an official digital certificate. This is valid evidence of your successful completion of an EXIN examination and should be accepted as official documentation for further examinations or trainings. On your certificate a certificate number is mentioned (format: c.****). This number is your EXIN registration number for this particular certificate.
EXIN encourages all training providers to be accredited because EXIN accreditation offers generally accepted proof that independently set quality standards have been met. To receive a stamp of approval from a globally renown exam institution like EXIN of course offers significant competitive advantage to individual players within the IT training sector.
EXIN has a special Extranet devoted exclusively to EXIN Partners. EXIN Extranet is a separate login-section where partners can securely access documents which will help them to prepare training courses. In order to assist accredited trainers and exam centers, EXIN offers a comprehensive overview of exam related documents like manuals, an Accreditation Guide, sample exams, service documents and track descriptions. These relevant documents are all easily accessible via our Extranet, together with logos, contact details, a PDF search engine and an e-newsletter archive.
Yes, training providers who are accredited by EXIN may use our special accreditation logos, which consist of a wall plaque and a digital logo for use on promotional and course materials or on Web sites. This marketing material is limited to EXIN-accredited IT Service Management training providers only. To obtain these materials, please contact our International Servicedesk or call +31 30 234 48 25.
Organizations who are appointed as an EXIN Accredited Examination Center are also encouraged to use our Accredited Examination Center logo and wall plaque. To obtain the logo and wall plaque for Accredited Examination Centers, please contact our International Servicedesk or call +31 30 234 48 25.
There are no strict rules for the examination room. However, there are two main principles here. One is that the environment should be comfortable for the candidates. They should not be hindered during the examination (e.g. by temperature or noise) and not be distracted (e.g. by people passing by or TV screens).
It is important that the environment should not be conducive to cheating. Hence, the candidates should sit at least 1.20 meters apart from each other, so that they cannot peek at each other's answers.
For multiple-choice examinations that are not web-based or organized by Prometric or Pearson VUE, the completed examination is returned to EXIN. At EXIN the forms (the Personal Data Form and the result form) will be handled and the candidate's details and results are registered in the administrative system.Result papers and certificates are printed and sent to the AEC. The process at EXIN normally takes less than a week. With the time added for the shipment, the candidate normally will receive the result within four weeks after the examination.
In some cases, like multiple choice examinations that are web-based or taken via Prometric or Pearson VUE the results are available immediately after the session. Certificates for the candidates that passed are printed at EXIN and sent (normally within four weeks) to the AEC or, in the case of Prometric or Pearson VUE examinations, to the candidates.
Essay examinations, like the IT Service Manager examinations, have to be marked by experts. These experts are practitioners in the field and have to combine their role of examiner with their job.
Yes, training providers who are accredited by EXIN may use our special accreditation logos, which consist of a wall plaque and a digital logo for use on promotional and course materials or on Web sites. This marketing material is limited to EXIN-accredited ITIL training providers only. To obtain these materials, please contact our International Servicedesk.
Organizations who are appointed as an EXIN Accredited Examination Center are also encouraged to use our Accredited Examination Center logo and wall plaque. To obtain the logo and wall plaque for Accredited Examination Centers, please contact our International Servicedesk.