EXIN, the Examination Institute for Information Science, continues to play a significant role in the translation of the new ITIL® V3 Qualification Scheme as the first Japanese Manager’s Bridge exams enter the pilot phase in March 2009. This pilot will be the next step in a year-long project to translate the core ITIL® V3 examinations into the Japanese language. For the translation of the ITIL® V3 Foundation, Foundation Bridge and the Manager’s Bridge exam in Japanese, EXIN has enlisted its network of EXIN Experts to contribute to a quality translation of the examinations. The ITIL® V3 Manager’s Bridge exam is available for candidates who are already certified for ITIL® Service Manager or for candidates who have earned at least 12 credits based on Practitioner certificates.
Pilot testingIn a partnership with The APM Group that began in February 2008 with the production of the translations for ITIL® V3 Foundation and Foundation Bridge, EXIN Japan has recently completed the translations for the ITIL® V3 Manager’s Bridge examination questions, based on the Japanese version 3 glossary. After the review of the exams by external experts who are members of the Japanese EXIN QA Panel, the exams will now be made available to the Accredited Examination Institutes. The APM Group, as the official owner of the new exams, will officially approve the exam material after a pilot period. These pilot sessions are scheduled to begin by the end of March 2009.
Localization expertiseTranslation of independent certifications has long been a unique service provided by EXIN. EXIN has several regional offices across the world and a network of qualified experts who are experienced IT professionals as well as language specialists in far-reaching languages such as Arabic, Chinese and all of the most common Western languages. EXIN currently provides ITIL® exams for ITIL® V2 in more than ten languages.
EXIN Japan, with the help of its external experts in the IT Service Management field, was able to customize the current V2 exams in IT Service Management to the requirements imposed by the Japanese market on IT professionals, regarding both content and language. Localizing the new ITIL® V3 examinations on all levels into the Japanese language was the logical next step.
Mr. Yasuo Naruse, itSMF Japan Qualification Director/Fujitsu Limited:“It is needless to say that localization is important for ITIL® to be disseminated further in Japan and produce an effect in the IT operations environment. I appreciate the introduction of the Japanese pilot exam for the Manager level, in addition to the Foundation Bridge exam in Japanese which was localized last year. I expect this to contribute to the development of personnel at higher levels, which will be necessary for promotion of ITIL® V3. itSMF Japan would like to work together with EXIN Japan for localization of qualification programs, as well as to continue to localize ITIL® V3 publications into Japanese.”
Richard Pharro, CEO, The APM Group : “The APM Group is committed to translating the V3 qualifications when there is proven demand and as ITIL is a global standard we expect to be very busy with translations over the next year.”
BackgroundITIL® is a collection of best practices in the field of IT Service Management. ITIL® version 3, the successor of ITIL® version 2 was introduced in conjunction with the publication of the new ITIL® literature at the end of May 2007. A new ITIL® version 3 Qualification Scheme was introduced and new examinations have now been developed since the publication of the new literature. The new Qualification Scheme consists of four levels: Foundation, Intermediate (Lifecycle Stream & Capability Stream), ITIL® Expert and a Master Qualification. The new ITIL® literature now comprises five volumes: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. The five volumes represent the different stages of the service lifecycle. Version 3 focuses on the Lifecycle Principle and not on the individual processes. The continuous improvement of the services occupies centre stage, and this is exactly what all companies ultimately want to achieve with the efficient design of the processes.
EXIN & IT Service ManagementFrom the early 1990s, EXIN has been setting up the ITIL® based certification program and has been developing and providing ITIL® examinations worldwide at three different levels: Foundation, Practitioner and Manager. EXIN offers these ITIL® exams worldwide and accredits ITIL® trainers.
In 2006, the Office of Government Commerce (OGC), a department of the UK Treasury which owns ITIL® trademark, decided to outsource both the management of the ITIL® trademark and the accreditation of examination institutes to The APM Group. With the signing of a contract between The APM Group and EXIN at the beginning of 2007, The APM Group granted EXIN accreditation as an examination institute to offer the ITIL® examination for version 3.
EXIN has a seat on the international Qualification Board, so that EXIN is involved in and keeps abreast of the development of the ITIL® examination. Together with other examination institutes, TSO as the publisher of ITIL literature, itSMF International, OGC and a representative from the accredited ITIL® trainers, EXIN has a say in determining the examination requirements and the examination.
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