The examination IT Service Management Foundation (based on ITIL®) tests the processes involved in the management of IT infrastructures. The examination covers the essential elements of ITIL®. Candidates are made aware of the importance of IT Service Management and the systematic approach of ITIL®. IT Service Management according to ITIL® adopts a process-based approach to the IT organization. Candidates get an idea of the meaning of a service-oriented method of working and the coherence and relationships between the ITIL® processes. Candidates will also learn the basic concepts involved in these processes. This provides candidates with sufficient information to anticipate and participate accurately in the change processes involved in the (partial) implementation of ITIL® in an organization.
The examination for IT Service Management Foundation (based on ITIL®) is intended for: Employees involved in IT infrastructure management who are required to work within processes that are, or will be, organized according to ITIL®. Candidates who wish to progress further to the Practitioner’s or Manager’s Certificate in IT Service Management or to certification in the area of ISO/IEC 20000. The Foundation Certificate in IT Service Management is a prerequisite for the Practitioner’s or Manager’s Certificate in IT Service Management.
The Foundation Certificate in IT Service Management (based on ITIL®) is part of the ITIL® certification structure.
None
1. The importance of IT services and the IT infrastructure to an organization 2,5% 2. The process-based approach to the business organization 5% 3. The ITIL® processes involved in the management of the IT infrastructure and their interrelationships 62,5% 4. The basic concepts 30%
2,5%
5%
62,5%
30%
Not applicable
60 minutes
Computer-based or paper-based multiple-choice
Number of questions: 40 Pass mark: 65 % (26 out of 40) Open book: no Electronic equipment permitted: no
To prepare for your examination you can download the sample exam on the previous page for free.