Practitioner's Certificate in IT Service Management Capacity Management
The Practitioner's Certificate in IT Service Management Capacity Management is aimed at those in an IT organisation responsible for activities that are part of the Capacity Management process. The practitioner has to be able to record, guard and improve this process.
Foundation Certificate in IT Service Management Practical experience in the field of Capacity Management
Process set-up and management Resource Management Service Performance Management Demand Management Measuring and reporting
Not applicable.
120 minutes
Computer-based or paper-based multiple-choice questions based on a case study.
Open book: no. Electronic equipment permitted: none.
When preparing for the exam you can use the sample examinations. In the Bookshop you can order the sample examinations for ITIL Practitioner.