The examination IT Service Management Practitioner: Agree & Define (based on ITIL®) tests the essential elements required to qualify as a professional who specializes in the Agree & Define processes. The examination covers the Service Level Management and Financial Management processes.
IT Service Management Practitioner: Agree & Define (based on ITIL®) is aimed at professionals who will participate in managing, organizing and optimizing the operations of the Agree and Define processes in an IT Service Organization which has implemented, or started to implement, Agree and Define processes. The target group consists of operational staff and managers wishing to extend their planning, monitoring and optimizing skills, to activities in Service Level Management and Financial Management for IT Services.
The Practitioner’s Certificate in IT Service Management: Agree & Define (based on ITIL®) is part of the ITIL® certification structure.
Before taking the IT Service Management Practitioner: Agree & Define (based on ITIL®) exam candidates must have undertaken training with an EXIN-accredited training provider and successfully completed the practical assignments. The candidates have obtained the Foundation Certificate in IT Service Management (based on ITIL®).
Managing the Service Level and Financial Management processes 30% Organizing the Service Level and Financial Management processes 50% Optimizing the Service Level and Financial Management processes 20%
Managing the Service Level and Financial Management processes
30%
Organizing the Service Level and Financial Management processes
50%
Optimizing the Service Level and Financial Management processes
20%
The candidate should successfully have completed the practical assignments.
120 minutes
Computer-based or paper-based multiple-choice questions.
Number of questions: 40 Pass mark: 65 % (26 out of 40) Open book: no Electronic equipment permitted: no
Number of questions: 40
Pass mark: 65 % (26 out of 40)
Open book: no
Electronic equipment permitted: no
When preparing for the exam you may wish to make use of the sample questions. You may also wish to obtain a sample examination from our on-line bookshop.
When preparing for the exam you may wish to make use of the sample questions.
You may also wish to obtain a sample examination from our on-line bookshop.