Summary

The ITIL® Foundation V3 Bridging exam intends to give candidates a fast track route to an ITIL version 3 Foundation certificate level of knowledge. The ITIL® Foundation V3 Bridging exam highlights the new topics in ITIL version 3 and the main differences from earlier ITIL versions. Candidates will need to demonstrate knowledge of the new content of ITIL® version 3 and the differences to well known topics from earlier ITIL® versions.

Please note the examination will be in French.

Target group

The examination for the ITIL® version 3 Foundation Certificate is only intended for existing holders of Foundation certificates from earlier versions of ITIL® who want to bring their level of knowledge and understanding in line with the new content of ITIL® version 3.

Context

Exam candidates who have completed their ITIL® V3 Foundation Bridge exam can continue into EXIN’s broad IT Service Management certification program.

Prerequisites

This exam is only intended for existing holders of ITIL Foundation Certificates from earlier ITIL® versions.  

Exam requirements

The candidate understands and knows the Basic Concepts used in the literature.
To access V3 Glossaries in all available languages click on the link below.
www.best-management-practice.com

The exam requirements are developed by APMG. EXIN is not responsible for these requirements.

• Introduction:
  The purpose of this unit is to help the candidate understand the background for ITIL version 3 and why ITIL® needed to change. 
• Service Management as a practice:
  Candidates need to be able to define, to comprehend and explain the concept of Service Management as a practice. 
• The Service Lifecycle:
  Candidates need to understand the Service Lifecycle and explain the objectives and business value for each phase in the lifecycle.
• Generic concepts and definitions:
  Candidates need to be able to define some of the key terminology and explain the key concepts of Service Management.
• Key Principles and Models:
  Candidates need to comprehend and account for the key principles and models of Service Management and to balance some of the opposing forces within Service Management.
• Processes:
  The purpose of this unit is to help the candidate understand how the Service Management processes contribute to the Service Lifecycle, to explain the high level objectives, scope, basic concepts, activities, key metrics (KPIs), roles and challenges for five of the core processes and to state the objectives, some of the basic concepts and roles for fifteen of the remaining processes.
• Functions:
  Candidates need to be able to explain the role, objectives, organizational structures, staffing and metrics of the Service Desk function and to state the role, objectives and overlap of three other functions.
• Roles:
  Candidates need to account for the role and, be aware of the responsibilities of some of the key roles in Service Management and recognize a number of the remaining roles described in other Learning Units.
• Technology & Architecture:
  From earlier ITIL® versions, candidates should be able to list some generic requirements for an integrated set of Service Management Technology and understand how Service Automation assists with integrating Service Management processes.
• Mock exam:
  It is not required for candidates to sit the mock exam.

In-course assessment / Practical assignment

Not applicable

Time allotted for examination

30 minutes

Examination type

Computer-based or paper-based multiple-choice.

Examination details

Literature

OGC
     Passing Your ITIL Foundation Exam
     ISBN 13: 9780113310791
         
Additional Literature   

     OGC
     Service Strategy
     ISBN 13: 9780113310456
     
     OGC
     Service Design
     ISBN 13: 9780113310470

     OGC
     Service Transition
     ISBN 13: 9780113310487
     
    OGC
    Service Operation
    ISBN 13: 9780113310463

    OGC
    Continual Service Improvement
    ISBN 13: 9780113310494